Job Details

Northeastern University
  • Position Number: 2039414
  • Location: Boston, MA
  • Position Type: Secretary and Administrative Assistants

Administrative & Customer Care Assistant

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Life Sciences Testing Center (LSTC) on the Northeastern Innovation Campus in Burlington seeks an Administrative & Customer Care Coordinator (ACC) for a fast paced COVID-19 testing operation. Reporting to the LSTC Business Director, the ACC will provide general office administrative support and excellent customer service to callers and emailers with questions. He/she will be responsible for organizing office systems, scheduling meetings, maintaining supplies, and processing needed forms. Additionally, this person will be responsible for responding to phone calls and emails to provide excellent customer care. This is a 12-month term positions with the possibility of renewal depending on funding and business need.


Establish office systems & protocols as needed and maintaining both existing and new processes
  • Order and maintain office supplies
  • Copy or scan regulatory documentation and fulfill submission or storage requirements in compliance with licensing.
  • Schedule and arrange logistics for meetings
  • Maintain current knowledge of testing procedures to respond to routine phone and email questions
  • Seek out technical/scientific expert advice for more complex questions as appropriate

  • Associate's degree required; Bachelor's Degree preferred. Two to three years of administrative experience required
  • Excellent communication skills, both written and verbal
  • Strong organization and time management abilities
  • Attention-to-detail
  • Good judgment and comfortable working with confidential information

    Preferred Qualifications:

    Salary Grade:

    Additional Information:
    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit

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